Refund and Returns Policy
Last updated: 23 August 2026
This Refund and Returns Policy applies to purchases made from Avionicscraft by consumers.
1. Business Information
Business name: Avionicscraft
Registered address: Melisse 22, Hoogkarspel, The Netherlands
Return address: Melisse 22, Hoogkarspel, The Netherlands
Customer service email: contact@avionicscraft.com
Chamber of Commerce (KvK): 88547493
VAT number: NL00462656B49
2. Your Right of Withdrawal
If you are a consumer purchasing a product online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period starts on the day after you, or a third party designated by you (other than the carrier), receive the product.
If your order consists of multiple products delivered separately, the withdrawal period generally starts when you receive the final product of the order.
How to exercise your right of withdrawal
You can exercise your right of withdrawal in any of the following ways:
- by sending us an email at contact@avionicscraft.com;
You do not have to give a reason for withdrawing from your purchase.
To meet the withdrawal deadline, it is sufficient for you to send your notification before the 14-day withdrawal period has expired.
After notifying us of your withdrawal, you must send the product back to us without undue delay and, in any event, no later than 14 days after the day on which you notified us of your decision to withdraw.
3. Returning the Product
After exercising your right of withdrawal, please return the product to:
Avionicscraft
Melisse 22
Hoogkarspel
The Netherlands
We will provide you with the applicable return instructions after receiving your withdrawal notification.
You are responsible for ensuring that the product is adequately packaged so that it is not damaged during return shipment.
Condition of the returned product
You may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning, as you would normally be permitted to do in a physical store.
You may open packaging where reasonably necessary to inspect the product.
If you handle or use the product beyond what is necessary for such inspection and this results in a reduction in its value, we may deduct the amount of that loss in value from your reimbursement.
You are not required to return the product in its original packaging unless the nature of the product requires otherwise. However, where reasonably possible, we ask that you return the product with its original packaging, accessories and documentation.spection, we may deduct any loss in value from your refund.
4. Return Shipping Costs
Returns are free of charge for consumers.
After registering your return, you will receive return instructions.
5. Refunds
We will refund the amount due within 14 days after your return has been registered.
We may withhold reimbursement until:
- we have received the returned product, or
- you have provided proof of return shipment
Whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
6. Exchanges
We may offer an exchange of a product as an additional service.
An exchange is not a replacement for your statutory right of withdrawal. If you wish to exercise your statutory right of withdrawal, you may do so in accordance with Section 2 of this policy.
If you would like to request an exchange, please contact us at:
7. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in certain situations provided for by law.
These may include, where applicable:
Custom-made or personalised products
Products that are made according to the consumer’s specifications or are clearly personalised may be excluded from the right of withdrawal.
Digital content
The right of withdrawal may not apply to digital content that is not supplied on a physical medium where:
- delivery has begun with the consumer’s prior express consent; and
- the consumer has acknowledged that they thereby lose their right of withdrawal.
Sealed goods for health or hygiene reasons
Goods that are not suitable for return for reasons of health protection or hygiene may be excluded from the right of withdrawal where the seal has been broken after delivery.
Only products that meet the applicable legal requirements fall within this exception.
Other statutory exceptions
Other exceptions may apply where specifically permitted by applicable consumer law.
If you are unsure whether an exception applies to a particular product, please contact us before returning the product.
8. Faulty, Incorrect, damaged or Non-Conforming Products
Your statutory consumer rights regarding defective or non-conforming products are separate from your right of withdrawal.
Products purchased from Avionicscraft must conform to the agreement and meet the requirements that consumers may reasonably expect based on the nature of the product and the information provided about it.
If a product is defective, damaged, or does not conform to the agreement, please contact us at:
Please describe the problem and, where useful, provide photographs or other information that may help us assess the issue.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or termination of the agreement and reimbursement.
We will not limit or exclude any mandatory statutory rights that you have under applicable consumer law.
The statutory legal guarantee is not limited to a fixed period of one or two years. The period during which you may reasonably expect a product to function depends, among other things, on the type of product, its normal use and the information provided about the product.
9. International Orders (Outside the EU)
For consumers within the European Union, the mandatory consumer rights applicable to the sale apply.
For customers outside the European Union, additional local consumer, customs, tax and import rules may apply.
We will comply with mandatory consumer rights that apply to the relevant transaction.
Any customs duties, import taxes or other charges imposed by the authorities of the destination country may depend on the applicable customs and tax rules. We cannot guarantee that such charges will be refundable.
If you have questions regarding an international return, please contact us before sending the product back.
10. Business Customers (B2B)
The statutory consumer right of withdrawal described in this policy applies to consumers.
For the purposes of consumer protection law, a consumer is generally a natural person acting for purposes outside their trade, business, craft or profession.
Purchases made by businesses or other professional customers may be subject to different contractual terms and do not generally benefit from the statutory consumer right of withdrawal.
If you are purchasing on behalf of a business, please contact us if you have questions about the applicable terms.
11. Contact
If you have any questions about returns or refunds, please contact: